Effective Date: October 18, 2025
This Privacy Policy describes how OnDrive (the "App," "we," "us," or "our"), a delivery application for market, restaurant, and parcel delivery services, collects, uses, and discloses your information when you use our mobile application and related services.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Data"). We collect the following categories of Personal Data:
- Contact Information: Name, Mobile Number, and Email Address.
- Profile Information: Username and Profile Picture.
- Location Data: Current geographical location (necessary for facilitating accurate delivery services, matching users with drivers, and tracking order progress).
2. How We Use Your Information
We use the Personal Data we collect for the following primary purposes:
- To provide, operate, and maintain the OnDrive delivery services.
- To process transactions and deliver requested market, restaurant, or parcel goods.
- To communicate with you regarding your orders, account status, and services updates.
- To monitor and analyze usage and trends to improve and enhance our services.
- To personalize your experience and provide targeted content and recommendations.
3. Sharing Your Information
We share your Personal Data only as necessary to facilitate the requested services:
- Service Providers: We share necessary information (like your Name, Mobile Number, and Location) with third-party service providers, including Delivery Drivers and participating Merchants (restaurants/markets), to successfully execute the delivery of your order.
- Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.
4. Data Security and Retention
We implement commercially reasonable security measures designed to protect your Personal Data from unauthorized access, use, alteration, or disclosure. We retain your Personal Data only for as long as necessary to provide our services and fulfill the purposes outlined in this policy.
5. Your Rights and Account Deletion
You have the right to access, correct, or request the deletion of your Personal Data.
Account Deletion Request
If you wish to terminate your account and request the permanent deletion of your associated Personal Data, you must submit a formal request to the OnDrive administration team via email.
- Deletion Method: Account deletion is processed manually by the administration team.
- Contact for Deletion: Please send your request from the email address associated with your OnDrive account to our dedicated support email: momaysari@gmail.com.
- Processing Time: We will process your deletion request within a reasonable timeframe (typically 30 business days) and confirm the deletion once complete.
6. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: